A doctor and Patient

Frequently Asked Questions

Get insights into our services, policies, and more to enhance your experience and make informed decisions

MyHealth is a comprehensive healthcare management app designed to empower Patients by allowing them to keep track of their medical records, manage medications, monitor vital signs, and access healthcare services from licensed Professionals.
Yes, MyHealth is available for both Android and iOS devices. You can download it from the Google Play Store for Android or the Apple App Store for iOS.
To sign up for MyHealth, simply download the app and follow the registration process. You will need to provide some basic information and create a secure login.
Yes, we take the security and privacy of your data seriously. MyHealth employs advanced encryption and security measures to protect your personal information and medical records.
Yes, MyHealth allows you to create and manage multiple profiles, making it easy to keep track of your family's health records and medical history.
Within MyHealth, you can browse a directory of licensed Healthcare Professionals and schedule appointments directly through the app.
Absolutely! MyHealth's medication management feature enables you to set reminders for medication dosages and schedules, ensuring you never miss a dose.
Yes, MyHealth offers a vital signs tracking feature, allowing you to record and monitor your blood pressure, blood sugar, temperature, and other health parameters.
While MyHealth does not directly integrate with EHR systems, it serves as a personal health record for you to manage and store your medical information.
Yes, MyHealth provides secure communication channels for you to message and seek advice from licensed Healthcare Professionals within the app.
Yes, MyHealth generates medication adherence reports to help you track your adherence to prescribed medications over time.
MyHealth is free to download and use. However, certain premium features or consultations with Healthcare Professionals may involve associated costs.
At launch, MyHealth is available in English, and we are continually working to expand language options for a broader user base.
For any inquiries or support-related questions, you can reach out to our customer support team at support@ehealthgh.com. We are here to assist you.
Yes, MyHealth complies with data protection regulations and follows strict privacy policies to safeguard your personal information and medical data.
Pharmcare is an innovative Pharmaceutical care app designed for verified Pharmacists to manage medications, provide Patient monitoring, and deliver comprehensive Pharmaceutical services.
Pharmcare is exclusively available for verified Pharmacists who have completed the registration and authentication process. It is tailored to support Pharmacists in their day-to-day practice.
To register on Pharmcare, you need to go through the authentication process, which involves verifying your credentials as a licensed Pharmacist. Follow the on-screen instructions during the registration process.
Yes, we prioritise the security and privacy of your data. Pharmcare employs advanced encryption and security measures to protect your personal information and Patient data.
Yes, Pharmcare is accessible from multiple devices, including smartphones, tablets, and desktop computers, ensuring you have seamless access to the app's features.
Absolutely! Pharmcare offers medication management features, including reminders and adherence statistics, to help monitor and improve Patient medication compliance.
Yes, Pharmcare includes a drug-drug interaction checking feature, ensuring that Pharmacists can identify and prevent potential adverse effects caused by drug interactions.
Pharmcare's Patient monitoring feature allows Pharmacists to track vital signs, symptoms, and progress over time. It helps Pharmacists provide personalised care and make data-driven recommendations.
Yes, Pharmcare enables secure communication channels between Pharmacists and Patients, allowing you to provide medication counselling and address Patient queries within the app.
Yes, Pharmcare is integrated with PharmPoDs for efficient dispensing of medications, especially for controlled substances regulated by the Food and Drugs Authority (FDA).
Yes, Pharmcare provides comprehensive reports and analytics on medication adherence, Patient monitoring, Pharmaceutical interventions, and other relevant data to aid in decision-making.
Pharmcare does not directly integrate with EHR systems. However, it serves as a valuable tool to manage Pharmaceutical care activities and records for individual Patients.
Pharmcare offers an annual subscription plan with full functionality available.
For any inquiries or support-related questions, you can reach out to our dedicated customer support team at support@ehealthgh.com. We are here to help you make the most of Pharmcare in your practice.
MyDoctor is an exclusive app designed for Medical Doctors and other Prescribers to provide virtual consultations, medical services, and prescriptions to Patients through the MyHealth app
MyDoctor is specifically for licensed Medical Doctors and authorised Prescribers who wish to offer their services to Patients subscribing through the MyHealth app.
To register as a Medical Doctor on MyDoctor, you need to go through a verification process to confirm your credentials and professional qualifications. Follow the on-screen instructions during the registration process.
Yes, we prioritise the security and confidentiality of your personal information. MyDoctor employs advanced encryption and security measures to protect your data and ensure Patient privacy.
MyDoctor allows you to connect with Patients who have subscribed to your services through the MyHealth app. Patients can request consultations, and you can accept or decline based on your availability.
Yes, MyDoctor provides access to Patient medical records and relevant information submitted by Patients through the MyHealth app. This allows you to have a comprehensive view of the Patient's health history.
Yes, as a licensed Medical Doctors, you can issue prescriptions for medications and treatments to Patients who have subscribed to your services through the MyHealth app.
MyDoctor facilitates secure payments for your services through the MyHealth app. You will receive payments based on the agreed-upon fee for each consultation less transaction charge of 5% and service charge of 20%.
MyDoctor offers secure messaging features, allowing you to communicate with Patients within the app for the subscribed duration. However, for in-depth discussions, it's best to schedule a formal consultation.
Yes, MyDoctor allows you to set your availability and schedule for virtual consultations. You can update your availability based on your practice hours and personal preferences.
MyDoctor is not designed for emergency medical situations. In case of medical emergencies, Patients are advised to seek immediate medical attention from their local healthcare provider or emergency services.
MyDoctor allows you to manage your profile, credentials, and areas of expertise through the app. You can update your information to keep it current and relevant.
Yes, MyDoctor encourages Patients to provide feedback and rate their experience with you. Feedback helps you improve your services and build trust with Patients.
For any inquiries or support-related questions, you can contact our dedicated support team at support@ehealthgh.com. We are here to assist you with any concerns or queries related to MyDoctor.